These terms apply when you create a Monitorable account or use the service. By doing so you agree to them. If you are using Monitorable on behalf of a company, you confirm you may bind that company, and “you” means the company.
The service
Monitorable is a hosted server-monitoring service: you install an agent on your Linux servers, it sends metrics to us, and we store them, show them in a dashboard, evaluate alert rules, and deliver alerts to the destinations you configure. What the agent sends and what it never reads is documented on What is collected.
Monitorable is operated by Anton Vodolazov, an individual entrepreneur (sole proprietor) registered in Georgia — Registry of Entrepreneurs identification number 345785028, registered address 130 Bagrationi Street, Batumi 6004, Georgia. Contact: hello@monitorable.io. We answer within three business days.
Your account
- You need to be at least 16 and give a working email address.
- You are responsible for what happens under your account and for keeping your sign-in methods and API keys safe. An install command contains a per-server API key; treat it as a secret. Removing a server in the dashboard revokes its key.
- You may only install the agent on servers you own or are authorised to monitor.
- Organizations let you share dashboards with others; members act under your organization’s account, and the owner is responsible for them.
Acceptable use
Don’t use the service to break the law, to attack, probe, or overload Monitorable or anyone else, to send abusive alert traffic to third-party destinations, or to circumvent plan limits. Don’t resell access to the service as your own. We may suspend an account that does these things, after contacting you where we reasonably can.
The agent is open source; the service is not
The agent is published under the Apache License 2.0 at github.com/monitorable-io/monitorable-agent; that licence, not these terms, governs your use of its source. The hosted service, the dashboard, and our other software remain ours. We grant you a non-exclusive, non-transferable right to use the service while you have an account, within your plan’s limits.
Plans, trials, and payment
- The free plan is free for as long as it exists, within its limits.
- Paid plans are described on the pricing page, with the current limits for servers, metric retention, channels, templates, and team members. Paid plans start with a 14-day trial that needs no card; if you don’t subscribe by the end of the trial, the account returns to the free plan’s limits.
- Paid plans are sold through Creem, which acts as the
merchant of record and reseller for every purchase: Creem charges your card,
issues your invoice or receipt, and calculates and collects any applicable
VAT or sales tax at checkout based on your location. Your card statement
shows
CREEM.IO* STORE. By paying you also accept Creem’s Buyer Terms. We never invoice you or collect tax ourselves. - Prices on the pricing page are in US dollars and exclude taxes; any tax is added at checkout.
- Subscriptions renew automatically, monthly or yearly, until cancelled. You can cancel at any time from the Billing page or the Creem customer portal; the plan stays active until the end of the period already paid and is not renewed. Refunds are described in the Refund and Cancellation Policy, which is part of these terms.
- You can pause a paid plan from the Billing page. Billing stops at the end of the current period; your servers, history and alert setup are kept and the account runs at the free plan’s limits until you resume, when the plan comes back and billing resumes from your next renewal.
- Plan changes take effect immediately and are prorated by Creem: you are charged or credited the difference for the rest of the current period. A downgrade is only possible once your account is within the smaller plan’s limits.
- Promo codes apply to the plans and billing periods they were issued for, one code per purchase, and may be limited to a first payment or to a date. We may withdraw a code that was shared or used in breach of its terms.
- We may change prices or plan limits. Changes to a paid plan you are on take effect at your next renewal after at least 30 days’ notice by email; you can cancel before then.
Your data
Metrics, server metadata, and everything else you send us are yours. You grant us the right to store, process, and display them only to run the service for you. You can ask us for a copy of them in an open format at any time. Removing a server revokes its API key and deletes its metadata immediately; its metric history stays stored, unreachable from the dashboard, until the retention period in the Privacy Policy ends. Deleting your account removes the account and its data as described in the Privacy Policy, which is part of these terms.
Availability and support
We aim to keep Monitorable running continuously and to fix problems quickly, but self-serve plans come without a contractual uptime guarantee. Alerts depend on things outside our control — your server’s network path, your email provider, the messaging service you chose — so Monitorable must not be your only safeguard for anything where a missed or late alert would cause serious harm. Support is by email at hello@monitorable.io.
Changes and termination
You can stop using the service and delete your account at any time. We may close free accounts that have been inactive for more than 12 months after an email warning, and we may end or change the service with at least 30 days’ notice, refunding any prepaid period we don’t deliver. We may suspend accounts that breach these terms or endanger the service.
Disclaimer and limitation of liability
The service is provided “as is”. To the extent the law allows, we make no warranties about it, and our total liability to you for anything arising from these terms or the service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect losses, lost profits, or lost data, except where caused by our gross negligence or intent. Nothing here limits liability that cannot be limited by law, and nothing here affects the mandatory consumer protections of the country you live in.
Governing law
These terms are governed by the laws of Georgia, and disputes are brought before the competent courts of Georgia. If you are a consumer, nothing here removes the mandatory consumer protections of the country where you live or your right to bring a claim before the courts there.
Changes to these terms
We may update these terms. Material changes are announced by email to account holders at least 30 days before they take effect; continuing to use the service after that date means you accept them. The date at the top shows the current version.